Last updated: 11/02/2025

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1. Introduction

Coya's Creations is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us.

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2. Collection of Personal Information

We collect personal information when you interact with us, such as when you place an order, subscribe to our newsletter, or contact us for support. The types of personal information we may collect include:

• Name

• Email address

• Postal address

• Phone number

• Payment information (such as credit card details)

• Any other information you provide directly to us

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3. Use of Personal Information

We may use your personal information for the following purposes:

• To process and fulfill your orders

• To communicate with you about your orders or inquiries

• To improve our website and services

• To send you promotional materials or updates (if you have opted in to receive such information)

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4. Disclosure of Personal Information

We will not share your personal information with third parties, except in the following circumstances:

• To process payments and fulfil orders (such as using third-party payment providers)

• As required by law or regulation

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5. Security of Personal Information

We take reasonable steps to ensure that your personal information is stored securely and protected from misuse, loss, unauthorized access, modification, or disclosure.

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6. Your Rights

Under the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988, you have the right to access, update, or correct your personal information. You may also request that we delete your personal information, subject to legal and regulatory requirements.

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7. Cookies

We use cookies to enhance your experience when visiting our website. Cookies are small text files stored on your device that help us track site usage and preferences. You can disable cookies through your browser settings, but this may affect your experience on our website.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Email: orders@coyascreations.com.au
Phone: 02 7209 7286