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Terms of Service 

Last updated: 11/02/2025

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1. Introduction

These Terms of Service ("Terms") govern the use of the website [www.coyascreations.com.au] (the "Site") and any products, services, or content provided by Coya's Creations ("we", "our", or "us"). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the Site.

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. We encourage you to review these Terms periodically.

 

2. Account Registration

To place an order or access certain features of our Site, you may be required to create an account. By registering for an account, you agree to:

  • Provide accurate and up-to-date information

  • Maintain the confidentiality of your account details and password

  • Notify us immediately of any unauthorised use of your account

You are responsible for all activities that occur under your account.

 

3. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You may not use the Site to:

  • Engage in any activity that violates applicable laws or regulations

  • Harass, defame, or threaten others

  • Distribute malware, viruses, or other harmful code

  • Attempt to gain unauthorized access to any part of the Site

We reserve the right to suspend or terminate your access to the Site if you violate these Terms.

 

4. Products and Services

  • Custom and Personalised Products: We offer laser engraving and homemade gifts, including personalised products tailored to your specifications. By placing an order for custom products, you acknowledge that you have provided accurate details and that such products may not be returnable or refundable, unless required under Australian Consumer Law.

  • Product Descriptions: While we strive for accuracy in describing our products, we do not guarantee that all descriptions, images, or content on the Site are error-free or complete. The actual product may vary slightly from the images on the Site.

 

5. Pricing and Payment

  • Pricing: All prices are listed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise. Prices are subject to change without notice.

  • Payment: Payments are processed through secure third-party payment gateways. You agree to provide accurate payment information and authorize us to charge your payment method for the total cost of your order.

 

6. Shipping and Delivery

  • We offer shipping to Australian addresses and possibly international destinations. Shipping costs will be calculated at checkout.

  • Delivery times may vary depending on your location and product availability. We are not liable for delays in delivery caused by third-party carriers, natural events, or other circumstances beyond our control.

 

7. Returns and Refunds

  • Please refer to our Refund Policy for information on how we handle returns and refunds. By purchasing from us, you agree to the terms outlined in those policies.

 

8. Intellectual Property

All content on the Site, including text, images, logos, and designs, are the property of Coya's Creations or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written consent.

 

9. Limitation of Liability

To the fullest extent permitted by law, Coya's Creations is not liable for any indirect, incidental, special, or consequential damages, or loss of profit, arising out of or in connection with your use of the Site or our products and services.

Our total liability to you for any claim arising out of or related to your use of the Site or our products shall be limited to the amount you paid for the relevant product or service.

 

10. Privacy

By using the Site, you agree to the terms of our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for further details on how we handle your data.

 

11. Dispute Resolution

In the event of a dispute, you agree to first attempt to resolve the issue informally by contacting us directly. If the dispute cannot be resolved informally, we may engage in alternative dispute resolution methods such as mediation or arbitration.

You may also have the right to make a complaint to the Australian Competition and Consumer Commission (ACCC) or another relevant authority.

 

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.

 

13. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Email: orders@coyascreations.com.au
Phone: 02 7209 7286

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